Terms of service

Terms of Purchase

Effective November 8, 2026

These Terms of Purchase apply to products and services purchased directly from Isologex Corp., trading as Isophit, through Isophit.com or under an Isophit written quote. The Refund Policy, Shipping Policy, Limited Warranty and Privacy Policy address specific parts of your purchase. Mandatory rights under applicable law prevail over any inconsistent term.

Orders and payment

Written quotes

A written quote is valid for 30 days from the date of issue unless it states a different expiry date. Review the equipment or services included, delivery destination, currency, charges and any optional work. If you ask us to change the scope or delivery arrangements, review the revised quote before accepting it.

Order review and acceptance

Before submitting your order, check the products or services, quantities, contact and delivery details, currency and total. We generally accept purchase requests within our supported shipping regions. When shipping is priced at checkout, you can place your order there. If your order requires a separate shipping quote, we will send you the quote and proceed once you approve it. Keep your order confirmation and the terms supplied with it.

Availability and order changes

If an item is unavailable or we identify a material error before accepting your order, we will contact you about the affected item and issue any refund due. After acceptance, we will seek your agreement before changing the price, substituting a product or changing the agreed scope. Contact us promptly if you need to correct your order or delivery information. Any applicable cancellation rights continue to apply.

Prices and charges

Pay in the currency shown at checkout or on your written quote. We disclose charges we collect, including applicable taxes, shipping and agreed services, before you commit. For cross-border shipments, the Shipping Policy explains import duties, taxes and clearance charges. Your payment provider may apply separate currency conversion or transaction fees.

Promotions and financing

Promotional prices, eligibility and exclusions are governed by the terms shown with the offer. Review the final total before committing. Where business financing is available, approval and payment terms are governed by the lender’s separate agreement.

Delivery and after sales

Freight and site access

Delivery arrangements depend on the products, destination and order size. Where a freight quote is required, review the price and service level before accepting. Tell us about site access, a loading dock, forklift or liftgate requirements, and any need for an appointment. Curbside, inside delivery, assembly and installation apply only as stated in your order. Follow the equipment’s unloading, handling and installation instructions.

Dispatch and delays

Transit estimates run from dispatch. Review the delivery arrangements and timing shown for your order. If we learn that shipment or delivery will be delayed, we will notify you and seek consent or provide a cancellation and refund where required. For orders that ship in parts, the applicable cancellation period follows local law.

Delivery problems

Contact us if a shipment arrives damaged, an item is missing or the order does not arrive. Your order number, photos of the packaging and a description of the problem help us investigate. Applicable consumer law determines when transit risk passes and which remedies are available.

Returns and statutory cancellation

The Refund Policy sets out the regional deadlines, return conditions, shipping costs and refund process. Contact support@isophit.com for return instructions. For a voluntary return, use the receiving address and instructions we provide. If you have a statutory cancellation right, send your notice within the applicable period. You may exercise that right using any method permitted by law.

Warranty claims and service

The Limited Warranty sets out covered products, periods and exclusions. Email warranty@isophit.com with proof of purchase, the model and serial number if available, and a description of the problem. We will explain the next steps and provide return instructions if equipment or a part needs to be sent back. Statutory remedies for faulty goods apply independently of voluntary warranty coverage.

Courses equipment and customer rights

On-site courses

We confirm the course price, dates, location, participant requirements and any travel or accommodation charges in writing before booking. Review the course agreement for cancellation and rescheduling terms. Any deposit or travel charge must be disclosed and agreed before booking. Applicable consumer cancellation and refund rights remain available.

Equipment use and safety

Follow the product’s assembly, installation, operating and maintenance instructions, stated load limits and supervision requirements. Consult the product manual for handling and setup instructions specific to your equipment. Training materials provide general information. Seek qualified guidance when you need advice about your individual circumstances.

Manuals and program materials

Isophit and its licensors retain their intellectual property rights in their trademarks, manuals and training materials. You may use the product instructions to assemble, operate and maintain your equipment. A downloadable 30inThirty poster file is included with the Strength Kit for personal use. Separate program licensing terms apply to commercial program use where offered. Equipment ownership itself does not require an annual equipment licence.

Public acknowledgment on social media

If you publicly promote your relationship with Isophit on social media, Isophit may publicly acknowledge that relationship, subject to applicable law. Any acknowledgment is limited to facts you have made public and must accurately describe the relationship. Isophit will obtain separate permission before using your post, photo, video or logo in advertising.

Consumer and business purchases

Mandatory consumer rights, legally available remedies and applicable complaint and court routes remain available. Separately agreed terms for business purchases apply where lawful. If a provision cannot be enforced under applicable law, the remaining provisions continue to apply to the extent permitted.

Policy updates and contact

Changes apply to future orders. For your existing order, use the terms provided at purchase, subject to any lawful change agreed with you. For order and policy questions, contact Isologex Corp., trading as Isophit, at support@isophit.com or +1 647-400-2046. Our business and mailing address is 77 Davisville Ave, Suite 1502, Toronto, ON M4S 1G4, Canada.